North Auckland, Central Auckland > Mental Health & Addictions >
Wingspan (formerly Home and Family Counselling)
Mental Health Service, Abuse and Violence Support, Stopping Violence, Sexual Harm, Social
Important: Wingspan is NOT a crisis centre. If someone is in immediate danger phone 111 and ask for the Police or call the Mental Health Crisis Team (0800 800 717).
Today
60-64 Upper Queen Street, Eden Terrace, Auckland
Description
Wingspan (formerly Home & Family Counselling) is committed to providing a high standard of professional counselling that remains affordable (voluntary contribution basis) and accessible to all.
We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.
We have a credible record of achieving positive outcomes for our clients. We provide short-medium term counselling for children and their families, youths and adults to support them with a wide range of issues. We also run youth group programmes in schools. As New Zealand's second oldest charity, we have been helping people in need since 1893 - so there really isn't much we haven't already heard about or assisted clients with.
Types of counselling issues include:
- Grief and loss
- Trauma
- Anxiety
- Abuse
- Depression
- Relationships
- Parenting issues
- Teenage transitions
- Behavioural issues
- Re-partnering
- Sexuality
- Communication
- Intimacy
- Adjusting to new situations
- And much more.
Your counsellor is trained to ensure you have a respectful, safe and non-judgemental place to express your concerns and emotions. Our service is sensitive to culture, ethnicity, gender and age.
These sessions are usually 50 – 60 minutes long and would initially be held weekly and then may become fortnightly, depending on each individual.
Appointments are usually held face-to-face, however, online counselling sessions are available by prior arrangement. Anyone is invited to request a Counselling Session with Wingspan.
To request an appointment either:
- submit an online Request Counselling Form,
- call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore)
- ask a Healthcare Professional to submit a Referral Form for you.
Important:
We are not a Crisis Centre. If someone is in immediate danger phone 111 and ask for the Police. Alternatively, call the Mental Health Crisis Team on (0800 800 717).
Other Services:
- Youth group programmes that cover topics such as anger management, creating respectful relationships, and life skills that focus on making better choices, and generating motivation and resiliency.
- Clinical Supervision Services for counsellors, trainee counsellors and other healthcare professionals are also available.
For More Information: go to https://wingspan.org.nz
Staff
All our counsellors are professionally trained and members of the New Zealand Counselling Association. Most hold degrees in counselling and some are accredited by the Family Court, Australia New Zealand Social Workers (ANZAS) or New Zealand Christian Counsellors Association (NZCCA). Our team can recommend a counsellor based on the issues you want to address.
Wingspan Incorporated is an approved service provider to the Ministry of Social Development and Oranga Tamariki, and has registered charitable status from the Inland Revenue Department. The organisation is audited annually.
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Make an appointment
Sometimes you just need someone who is understanding, caring, and supportive to talk to. Someone who is professionally qualified, who can give you their undivided attention and help you make sense of what is happening to you, or your loved ones. Wingspan provides affordable counselling services to individuals, couples, and families across Auckland to help them navigate life's tough challenges.
You can request an appointment with a counsellor directly with us by submitting a Counselling Request Form. Or you may phone our reception at either of our centres.
Alternatively, you can ask a Healthcare Professional (e.g. your doctor, specialist medical professional or a community social service representative) to submit a Referral Form for you.
If you have more questions go to https://wingspan.org.nz/counselling-services/
To request an appointment either:
- submit an online Request Counselling Form
- ask a Healthcare Professional to submit a Referral Form for you
- call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore)
Referral
We accept referrals from healthcare professionals and other community services.
Please submit an online Referral Form to provide pertinent information and the reason for the referral in advance. This information will help the Wingspan team to assign the most appropriate counsellor to help address the client's needs.
Wingspan offers short to medium-term counselling for all types of issues. All our counsellors are professionally trained and qualified to provide individual counselling, couples counselling, and family counselling services. Wingspan works with children, teens and adults, and offers both face-to-face and online counselling sessions. Our Auckland counselling centres are located in Central Auckland (Mt Eden) and North Shore (Northcote).
We will contact your client directly once we have a free appointment time. Due to the high demand for our services, wait times can range between 2 - 6 weeks. 'One-off' triage appointments can be arranged if required.
- For more information go to the Wingspan Healthcare Professionals page on our website:
- To refer your client to Wingspan complete the online Referral Form
Contact us
For finance/ administrative matters either:
- submit a 'contact us form'
- call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore)
Website / App
Anyone can access
Fees and Charges Categorisation
Fees apply, Free
Fees and Charges Description
We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone. We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone.
Suggested voluntary contributions range from:
- Individual Counselling: $40.00 up to $150 per session
- Couples Counselling: $40.00 to $160 per session
- Family Counselling: $40 to $170 per family session.
Payment can be made by EFTPOS, cash, or Internet banking.
Let us know if you cannot afford to make a contribution - you may qualify for partially-funded or free counselling sessions. Talk to our reception team or chat with your counsellor at your first counselling session if you have any questions or concerns.
Hours
60-64 Upper Queen Street, Eden Terrace, Auckland
| Mon | 9:00 AM – 5:00 PM |
|---|---|
| Tue – Wed | 9:00 AM – 6:30 PM |
| Thu | 11:00 AM – 6:30 PM |
| Fri – Sat | 9:00 AM – 5:00 PM |
Counselling Appointment Times and Office Reception Availability:
Times vary at each centre. Counselling appointment times may vary due to the availability of counsellors and the observation of public holidays or the summer holiday period. Go to our website for more information.
To request an appointment please submit an online Counselling Request Form, or alternatively, call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore).
Public Holidays: Closed Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec — 28 Dec. Closed 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan — 4 Jan. Closed 5 Jan. Open 6 Jan — 10 Jan.
Languages Spoken
English, Mandarin Chinese
Programmes
Issues frequently affecting young people include self-esteem, relationship changes, developing discipline, and other school issues. It may include the impact of parents separating, eating disorders, depression, and behavioural problems. We have developed three youth group programmes to help young people adjust through this turbulent time. 1. Challenges, Choices, Change What is it about: Understanding and management of emotions. Who would benefit: male and female students aged 10-17 years who want to develop self-awareness and communicate more effectively. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 2. Creating respectful relationships What is it about: Understanding what creates safe, healthy relationships. Who would benefit: young women 10-17 years who want to have more positive and meaningful relationships. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 3. I have, I am, I can What is it about: Making better life choices, goal setting, motivation, and resiliency. Who would benefit: young men and women aged 15-18 years who need support, self-confidence, and focus to help reach their full potential. Group size: 10-15 students. Duration: 2 hours a week for 8 weeks. Cost: FREE.
Issues frequently affecting young people include self-esteem, relationship changes, developing discipline, and other school issues. It may include the impact of parents separating, eating disorders, depression, and behavioural problems. We have developed three youth group programmes to help young people adjust through this turbulent time. 1. Challenges, Choices, Change What is it about: Understanding and management of emotions. Who would benefit: male and female students aged 10-17 years who want to develop self-awareness and communicate more effectively. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 2. Creating respectful relationships What is it about: Understanding what creates safe, healthy relationships. Who would benefit: young women 10-17 years who want to have more positive and meaningful relationships. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 3. I have, I am, I can What is it about: Making better life choices, goal setting, motivation, and resiliency. Who would benefit: young men and women aged 15-18 years who need support, self-confidence, and focus to help reach their full potential. Group size: 10-15 students. Duration: 2 hours a week for 8 weeks. Cost: FREE.
- Programme Areas
Mental health
- Programme Type
Peer / advocacy / group / family whānau support
- Regions
South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland
- Age Groups
Child / Tamariki, Youth / Rangatahi
Referral Process
Our facilitators liaise with school counsellors and/or heads of the department directly regarding the running of these programmes. If you or your child are interested in finding out more, please contact the counselling department or Dean at your child’s school and request that they contact Wingspan during our reception opening hours.
- Central Auckland - T. 09 630 8961
- North Shore - T. 09 419 9853
- Email: northshore@wingspan.org.nz
- Contact us online
Description
Issues frequently affecting young people include self-esteem, relationship changes, developing discipline, and other school issues. It may include the impact of parents separating, eating disorders, depression, and behavioural problems.
We have developed three youth group programmes to help young people adjust through this turbulent time.
1. Challenges, Choices, Change
- What is it about: Understanding and management of emotions.
- Who would benefit: male and female students aged 10-17 years who want to develop self-awareness and communicate more effectively.
- Group size: 10-15 students.
- Duration: 2 hours a week for 6 weeks.
- Cost: FREE.
2. Creating respectful relationships
- What is it about: Understanding what creates safe, healthy relationships.
- Who would benefit: young women 10-17 years who want to have more positive and meaningful relationships.
- Group size: 10-15 students.
- Duration: 2 hours a week for 6 weeks.
- Cost: FREE.
3. I have, I am, I can
- What is it about: Making better life choices, goal setting, motivation, and resiliency.
- Who would benefit: young men and women aged 15-18 years who need support, self-confidence, and focus to help reach their full potential.
- Group size: 10-15 students.
- Duration: 2 hours a week for 8 weeks.
- Cost: FREE.
Services Provided
We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.
We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.
- Conflict resolution mediation
- Counselling
- Education programmes
- Information and support
- Referral to specialist services
- Victim support
We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.
We offer counselling services for a wide range of personal issues - for example: low self-esteem depression anxiety stress management anger management grief and loss trauma abuse adjusting to new situations
We offer counselling services for a wide range of personal issues - for example: low self-esteem depression anxiety stress management anger management grief and loss trauma abuse adjusting to new situations
We offer counselling services for a wide range of personal issues - for example:
- low self-esteem
- depression
- anxiety
- stress management
- anger management
- grief and loss
- trauma
- abuse
- adjusting to new situations
We offer counselling services for a wide range of parenting issues, for example: behavioural difficulties school problems access and custody step-family issues law-breaking conflict resolution teenage transitions gender identity issues
We offer counselling services for a wide range of parenting issues, for example: behavioural difficulties school problems access and custody step-family issues law-breaking conflict resolution teenage transitions gender identity issues
- Parenting education
- Parent wellbeing
- Family / whānau support
We offer counselling services for a wide range of parenting issues, for example:
- behavioural difficulties
- school problems
- access and custody
- step-family issues
- law-breaking
- conflict resolution
- teenage transitions
- gender identity issues
Everyone needs a place to turn to. Our counselling services can assist in the recovery of those elders who have suffered abuse or are feeling alone and isolated.
Everyone needs a place to turn to. Our counselling services can assist in the recovery of those elders who have suffered abuse or are feeling alone and isolated.
Everyone needs a place to turn to. Our counselling services can assist in the recovery of those elders who have suffered abuse or are feeling alone and isolated.
Wingspan has a Mandarin-speaking counsellor for those seeking counselling services in this language. You can leave a voicemail message for our Mandarin-speaking counsellor by dialing (09) 630 8961 and selecting extension 5. Alternatively, complete an online Counselling Request Form.
Wingspan has a Mandarin-speaking counsellor for those seeking counselling services in this language. You can leave a voicemail message for our Mandarin-speaking counsellor by dialing (09) 630 8961 and selecting extension 5. Alternatively, complete an online Counselling Request Form.
Wingspan has a Mandarin-speaking counsellor for those seeking counselling services in this language.
You can leave a voicemail message for our Mandarin-speaking counsellor by dialing (09) 630 8961 and selecting extension 5. Alternatively, complete an online Counselling Request Form.
Our counsellors are trained to assist with: conflict resolution communication sexual difficulties and intimacy new partners or repartnering separation violence - emotional, psychological, physical and sexual
Our counsellors are trained to assist with: conflict resolution communication sexual difficulties and intimacy new partners or repartnering separation violence - emotional, psychological, physical and sexual
Our counsellors are trained to assist with:
- conflict resolution
- communication
- sexual difficulties and intimacy
- new partners or repartnering
- separation
- violence - emotional, psychological, physical and sexual
Contact us for non-judgemental support and advice from our caring team of skilled professionals.
Contact us for non-judgemental support and advice from our caring team of skilled professionals.
Contact us for non-judgemental support and advice from our caring team of skilled professionals.
Our Youth Group Programmes are designed to provide young people life-skills courses that focus on making better choices and improving motivation and resiliency, particularly as they frequently face issues that include self-esteem, relationship changes, developing discipline, challenges at school, the impact of parents separating, eating disorders, depression, and behavioural problems.
Our Youth Group Programmes are designed to provide young people life-skills courses that focus on making better choices and improving motivation and resiliency, particularly as they frequently face issues that include self-esteem, relationship changes, developing discipline, challenges at school, the impact of parents separating, eating disorders, depression, and behavioural problems.
- Life skills
- Skills courses
Our Youth Group Programmes are designed to provide young people life-skills courses that focus on making better choices and improving motivation and resiliency, particularly as they frequently face issues that include self-esteem, relationship changes, developing discipline, challenges at school, the impact of parents separating, eating disorders, depression, and behavioural problems.
Wingspan offers support and counselling to sexual harm victims/survivors. If having a support person at your counselling sessions will make you feel more comfortable, you are absolutely welcome to bring that person with you.
Wingspan offers support and counselling to sexual harm victims/survivors. If having a support person at your counselling sessions will make you feel more comfortable, you are absolutely welcome to bring that person with you.
- Support and counselling
Wingspan offers support and counselling to sexual harm victims/survivors. If having a support person at your counselling sessions will make you feel more comfortable, you are absolutely welcome to bring that person with you.
Contact us if you wish to establish confidential counselling services to support your employees.
Contact us if you wish to establish confidential counselling services to support your employees.
Contact us if you wish to establish confidential counselling services to support your employees.
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly, Child / Tamariki friendly, Online / virtual / app, Speak with women / wahine, Speak with men / tane
Online Booking URL
Document Downloads
-
Wingspan brochure.pdf
(PDF, 1.7 MB)
Our client brochure is designed to answer a number of frequently asked questions your clients may have about Wingspan’s services. It’s also a tool designed to prompt those considering getting counselling to head to this website to find out more.
Healthcare Professionals may order more brochure stock, by submitting an online resource order form. Please allow up to 2 weeks to process your order and complete postage delivery.
Travel Directions
Refer to Google Map Directions based on your starting location and mode of transport.
Alternatively, call our reception teams for advice:
- Central Auckland Centre T. (09) 630 8961
- North Shore Centre T. (09) 419 9853
Public Transport
Our Central Auckland Centre (based in Eden Terrace) is 5 minutes walk from Upper Symonds Street bus stop serviced by buses 22N, 22R, 24B, 24R, 25B, 25L, 27H, 27W, 30, 295, 309 and 309X.
Our North Shore Centre (based in Northcote) is serviced by buses 955, 958, 960, 971, 972, 973, and 974.
Please always check Auckland Transport Journey Planner for updated schedules and bus routes.
Parking
Central Auckland Centre (Eden Terrace):
L2/60-64 Upper Queen Street, Eden Terrace, Auckland 1010
There is limited customer parking available at the front of the building. Alternatively, there is paid parking available across the street at 6 West Street.
Click for Google Map
North Shore Centre (Northcote):
There is public parking available on and around Seaview Avenue. Note: parking restrictions apply at varying times.
Click for Google Map
Region
North Auckland, Central Auckland
Website
Contact Details
60-64 Upper Queen Street, Eden Terrace, Auckland
Central Auckland
-
Phone
(09) 630 8961
Email
Website
For healthcare professionals wanting to arrange a referral for a client please go to
https://wingspan.org.nz/request-an-appointment/referral/
For non-appointment-related matters please use the online contact form. Book an appointment
L2/60-64 Upper Queen Street
Eden Terrace
Auckland
Auckland 1002
Street Address
L2/60-64 Upper Queen Street
Eden Terrace
Auckland
Auckland 1002
Postal Address
PO Box 67120
Mt Eden
Auckland 1349
2A Seaview Avenue, Northcote, Auckland
North Auckland
-
Phone
(09) 419 9853
Email
Website
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This page was last updated at 1:58PM on October 14, 2024. This information is reviewed and edited by Wingspan (formerly Home and Family Counselling).