East Auckland, South Auckland > Community Health and Social Services >
Family Success Matters
Social Service, Kaupapa Māori, Pacific People
Today
Description
Nau mai, haere mai and welcome to Family Success Matters (formerly Family Start Manukau) - we provide home-based support to families who want to give their children a good start at life; to be healthy, safe and able to learn.
Kia ora, Welcome, Talofa, Kia orana, Malo elelei, Fakaalofa lahi atu, Ni sa bula vinaka, Namaste!
Our mission: We support children and whānau with complex needs to have a healthy and safe home, have their everyday needs met, be valued by and engaged with, their community; and achieve their future aspirations.
We provide the Family Start programme which is for high & complex need families who want to give their children a better future. We receive referrals for parents who are pregnant or who have a child under 1 year. We can work intensively long term, till the child starts school. We will accept older toddlers in exceptional circumstances. We provide the Family Start programme for families in the following areas: Botany-Clevedon, Howick, Dannemore, Manurewa, Clendon, East Tāmaki, Flat Bush, Ōtara, Pakuranga, Papatoetoe, Beachlands, Kaiaua, and Franklin.
There are other Family Start programmes in Māngere, Papakura, Auckland City & Waitakere, run by other agencies.
We will also work with high needs fathers who want to change for their family's sake. Fathers for Families programme is available and is home-based and progresses to group work over time.
Staff
Family Success Matters has 42 social workers who love to work with whānau and tamariki.
We also have Incredible Years Parenting Facilitators, to provide the Incredible Years Parenting Programme.
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke
How do I access this service?
Contact us
Please contact us for non-judgemental support and guidance from our caring team of skilled professionals
- Office phone: 09 252 0197
- Referral form on www.fsm.org.nz
Referral
Referral can be made by any agency or whānau can self-refer. Referrals are made on the Family Success Matters website. All Family Start programme referrals will be screened against the FS criteria.
www.fsm.org.nz
Fees and Charges Categorisation
Free
Fees and Charges Description
Free service
Hours
| Mon – Fri | 8:30 AM – 5:00 PM |
|---|
Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.
Languages Spoken
English, Chinese, Hindi, Mandarin Chinese, Māori, Samoan, Tongan, Afrikaans, Cantonese Chinese, Farsi, Fijian, Gujarati, Punjabi
Services Provided
Support parents to prepare for work and build confidence with the working world.
Support parents to prepare for work and build confidence with the working world.
Support parents to prepare for work and build confidence with the working world.
Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents of children up to five years. This programme helps to build attachment, it enables the infant to move forward developmentally to their potential, it helps parents understand their responsibility in supporting their child's education, and that their parent role makes a difference to their child. A child doesn't just stumble through learning, there are things parents can do to boost that learning. For many high needs parents there is no understanding of their impact on their infant's life, either negatively or positively. This has to be learnt. This work is done in tandem with the social service work that is also going on. We will help parents look for training and education programmes to meet their education needs.
Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents of children up to five years. This programme helps to build attachment, it enables the infant to move forward developmentally to their potential, it helps parents understand their responsibility in supporting their child's education, and that their parent role makes a difference to their child. A child doesn't just stumble through learning, there are things parents can do to boost that learning. For many high needs parents there is no understanding of their impact on their infant's life, either negatively or positively. This has to be learnt. This work is done in tandem with the social service work that is also going on. We will help parents look for training and education programmes to meet their education needs.
- Parenting education
- Parent wellbeing
- Family / whānau support
- Support for Dads
Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents of children up to five years.
This programme helps to build attachment, it enables the infant to move forward developmentally to their potential, it helps parents understand their responsibility in supporting their child's education, and that their parent role makes a difference to their child.
A child doesn't just stumble through learning, there are things parents can do to boost that learning. For many high needs parents there is no understanding of their impact on their infant's life, either negatively or positively. This has to be learnt.
This work is done in tandem with the social service work that is also going on.
We will help parents look for training and education programmes to meet their education needs.
Life skills
Life skills
- Life skills
Our Asian social workers encompass languages related to China, Korea, and India
Our Asian social workers encompass languages related to China, Korea, and India
Our Asian social workers encompass languages related to China, Korea, and India
Our Pacific nations social workers are from from Niue, Samoa, Tonga, Cook islands, Fiji.
Our Pacific nations social workers are from from Niue, Samoa, Tonga, Cook islands, Fiji.
Our Pacific nations social workers are from from Niue, Samoa, Tonga, Cook islands, Fiji.
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Online Booking URL
Parking
Free parking available at the office for clients
Home visiting service
Region
East Auckland, South Auckland
Website
Contact Details
1 Ash Road, Wiri, Auckland
South Auckland
-
Phone
(09) 252 0197
Email
Website
0800FAMSTART (0800 3267 8278)
Contact us online here
1 Ash Road
Wiri
Auckland 2104
Street Address
1 Ash Road
Wiri
Auckland 2104
Postal Address
PO Box 76 185
Manukau
Auckland 2241
Was this page helpful?
This page was last updated at 11:11AM on October 9, 2024. This information is reviewed and edited by Family Success Matters.
Family Success Matters employ qualified social workers, a few staff have other human sciences degrees that work well for client whanau on the programme. Our process is to engage with the whanau, gain consent, then complete an in-depth assessment of needs and also strengths the whanau has. The point of all this is to come up with a plan to tackle issues in a helpful way, as the whanau are able to move through their issues then new plans are developed. During this time whanau get stronger in their own development and their relationship with their children. This takes time and relationship is important.
Family Success Matters employ qualified social workers, a few staff have other human sciences degrees that work well for client whānau on the programme.
Our process is to engage with the whānau, gain consent, then complete an in-depth assessment of needs and also strengths the whānau has. The point of all this is to come up with a plan to tackle issues in a helpful way, as the whānau are able to move through their issues then new plans are developed. During this time whānau get stronger in their own development and their relationship with their children.
This takes time and relationship is important.