We are a family centred surgery offering a full range of general practice and accident & medical services aiming to provide quality healthcare to you and your family.
Our surgery is located in Clendon Town Centre.
Consultations are by appointment only. Our standard consultation time is 15 minutes.
Unfortunately due to doctor shortage, our doctors can be booked up 2-3 weeks in advance. We are trying to hire more doctors but there is a shortage nationwide.
IMPORTANT NOTICE
NO WALK IN CONSULTATIONS
Due to doctor shortages, patients are not able to see a doctor without an appointment. We apologise that appointments with doctors can be booked up 2-3 weeks in advance. Please make an appointment with your doctor before your medication runs out.
However, we can prioritise and get a nurse to check you if you have chest pain, shortness of breath, babies under 2, extremely unwell children under 5, elderly and wounds. Our nurses may refer you to attend the nearest urgent care if we cannot fit you in with a doctor.
If your concern is life threatening, please ring 111 or urgent please attend Counties Medical Takanini or Papakura.
CONSULTATIONS
Due to the limited time available the doctor may only be able deal with ONE presenting problem if this is complex and needs appropriate time allocated. Please do not be offended if other issues cannot be addressed.
PRESCRIPTION REQUEST
If you require a repeat prescription, please request this through the online web portal ManageMyHealth (https://portal.managemyhealth.co.nz).
If you have not seen the Doctor within the last six months in relation to your long-term medication, you will need to make an appointment before the Doctor will prescribe any further medication.
Generally, when you order a repeat prescription, it will be ready within 48 hours from the time of ordering your prescription during normal hours (weekends and public holidays not included).
Requests placed after 12pm during the week will not be actioned until the next day.
MISSED / NON-ATTENDED APPOINTMENTS
Effective 4 March 2019, we reserve the right to charge for appointments that are not attended, if you have not cancelled without a minimum of 3-hour notice.
We have observed a significant number of patients booking appointments and subsequently failing to attend. Given the existing shortage of doctors and the current wait time of 2-3 weeks for available appointments, this policy aims to encourage timely cancellations. This will enable other patients to utilise these slots and ensure more efficient use of our healthcare resources.
To notify please call reception 09 267 4525 or email
SERVICE DELAYS
We thank you for your patience and understanding as our clinic is under demand with staff shortages. It is with regret that appointments can be fully booked weeks ahead.
Care HQ Services
Southern Cross members should use their MySouthernCross app to book their appointment, and non-Southern Cross patients can access CareHQ directly via the Manage My Health patient portal.
From Monday 16 December 2024, through to Sunday 19 January 2025, as a benefit of belonging to our practice, pricing for a 10-minute GP consultation will be $49.95 for a standard 10-minute appointment, or $19.50 for Community Services Card holders appointment, when booked via the Manage My Health patient portal.
