Important: Wingspan is NOT a crisis centre. If someone is in immediate danger phone 111 and ask for the Police or call the Mental Health Crisis Team (0800 800 717).
www.healthpoint.co.nz
Wingspan (formerly Home and Family Counselling)
60-64 Upper Queen Street, Eden Terrace, Auckland
Contact Details
Phone (09) 630 8961
Email central@wingspan.org.nz
For healthcare professionals wanting to arrange a referral for a client please go to
https://wingspan.org.nz/request-an-appointment/referral/
For non-appointment-related matters please use the online contact form.
Street Address
L2/60-64 Upper Queen Street
Eden Terrace
Auckland
Auckland 1002
Postal Address
PO Box 67120
Mt Eden
Auckland 1349
Description
Wingspan (formerly Home & Family Counselling) is committed to providing a high standard of professional counselling that remains affordable (voluntary contribution basis) and accessible to all.
We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.
We have a credible record of achieving positive outcomes for our clients. We provide short-medium term counselling for children and their families, youths and adults to support them with a wide range of issues. We also run youth group programmes in schools. As New Zealand's second oldest charity, we have been helping people in need since 1893 - so there really isn't much we haven't already heard about or assisted clients with.
Types of counselling issues include:
- Grief and loss
- Trauma
- Anxiety
- Abuse
- Depression
- Relationships
- Parenting issues
- Teenage transitions
- Behavioural issues
- Re-partnering
- Sexuality
- Communication
- Intimacy
- Adjusting to new situations
- And much more.
Your counsellor is trained to ensure you have a respectful, safe and non-judgemental place to express your concerns and emotions. Our service is sensitive to culture, ethnicity, gender and age.
These sessions are usually 50 – 60 minutes long and would initially be held weekly and then may become fortnightly, depending on each individual.
Appointments are usually held face-to-face, however, online counselling sessions are available by prior arrangement. Anyone is invited to request a Counselling Session with Wingspan.
To request an appointment either:
- submit an online Request Counselling Form,
- call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore)
- ask a Healthcare Professional to submit a Referral Form for you.
Important:
We are not a Crisis Centre. If someone is in immediate danger phone 111 and ask for the Police. Alternatively, call the Mental Health Crisis Team on (0800 800 717).
Other Services:
- Youth group programmes that cover topics such as anger management, creating respectful relationships, and life skills that focus on making better choices, and generating motivation and resiliency.
- Clinical Supervision Services for counsellors, trainee counsellors and other healthcare professionals are also available.
For More Information: go to https://wingspan.org.nz
Emergency Notification
Staff
All our counsellors are professionally trained and members of the New Zealand Counselling Association. Most hold degrees in counselling and some are accredited by the Family Court, Australia New Zealand Social Workers (ANZAS) or New Zealand Christian Counsellors Association (NZCCA). Our team can recommend a counsellor based on the issues you want to address.
Wingspan Incorporated is an approved service provider to the Ministry of Social Development and Oranga Tamariki, and has registered charitable status from the Inland Revenue Department. The organisation is audited annually.
Fees and Charges Categorisation
Fees apply, Free
Fees and Charges Description
We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone. We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone.
Suggested voluntary contributions range from:
- Individual Counselling: $40.00 up to $150 per session
- Couples Counselling: $40.00 to $160 per session
- Family Counselling: $40 to $170 per family session.
Payment can be made by EFTPOS, cash, or Internet banking.
Let us know if you cannot afford to make a contribution - you may qualify for partially-funded or free counselling sessions. Talk to our reception team or chat with your counsellor at your first counselling session if you have any questions or concerns.
Hours
60-64 Upper Queen Street, Eden Terrace, Auckland
| Mon | 9:00 AM – 5:00 PM |
|---|---|
| Tue – Wed | 9:00 AM – 6:30 PM |
| Thu | 11:00 AM – 6:30 PM |
| Fri – Sat | 9:00 AM – 5:00 PM |
Counselling Appointment Times and Office Reception Availability:
Times vary at each centre. Counselling appointment times may vary due to the availability of counsellors and the observation of public holidays or the summer holiday period. Go to our website for more information.
To request an appointment please submit an online Counselling Request Form, or alternatively, call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore).
Public Holidays: Closed Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct), Auckland Anniversary (26 Jan), Waitangi Day (6 Feb).
2A Seaview Avenue, Northcote, Auckland
| Mon | 10:30 AM – 6:30 PM |
|---|---|
| Tue – Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 2:00 PM |
Office Reception Hours:
- Mount Eden Centre (Central Auckland): Monday - Friday: 9.00 - 5.00
- Northcote Centre (North Shore): Mon-Thu 9.00-5.00 and Fri 9.00-1.00
Counselling Appointment Times:
Times vary at each centre. To request an appointment please submit an online Counselling Request Form, or alternatively, call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore) during our reception hours.
Counselling appointment times may vary due to the availability of counsellors.
Home and Family Counselling will be closed for the Christmas Holiday period from Thursday 22nd December 2022 and will re-open on Thursday 12th January 2023.
Public Holidays: Closed Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct), Auckland Anniversary (26 Jan), Waitangi Day (6 Feb).
Languages Spoken
English, Mandarin Chinese
Services Provided
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly, Child / Tamariki friendly, Online / virtual / app, Speak with women / wahine, Speak with men / tane
Online Booking URL
Travel Directions
Refer to Google Map Directions based on your starting location and mode of transport.
Alternatively, call our reception teams for advice:
- Central Auckland Centre T. (09) 630 8961
- North Shore Centre T. (09) 419 9853
Public Transport
Our Central Auckland Centre (based in Eden Terrace) is 5 minutes walk from Upper Symonds Street bus stop serviced by buses 22N, 22R, 24B, 24R, 25B, 25L, 27H, 27W, 30, 295, 309 and 309X.
Our North Shore Centre (based in Northcote) is serviced by buses 955, 958, 960, 971, 972, 973, and 974.
Please always check Auckland Transport Journey Planner for updated schedules and bus routes.
Parking
Central Auckland Centre (Eden Terrace):
L2/60-64 Upper Queen Street, Eden Terrace, Auckland 1010
There is limited customer parking available at the front of the building. Alternatively, there is paid parking available across the street at 6 West Street.
Click for Google Map
North Shore Centre (Northcote):
There is public parking available on and around Seaview Avenue. Note: parking restrictions apply at varying times.
Click for Google Map
Region
North Auckland, Central Auckland
Website
https://healthpoint.co.nz./mental-health-addictions/mental-health/wingspan-formerly-home-and-family-counselling/