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PLEASE NOTE: Anteris is not an emergency or urgent care facility.   

If you are experiencing acute or worrying symptoms we recommend you contact Healthline: 0800 611 116  www.healthline.govt.nz 

If you need urgent attention you can contact your GP, local mental health unit or emergency room.

Today

Description

Anteris is a private mental health clinic providing psychiatric services for a range of patients with a range of conditions.

We offer a limited number of in-person consultations from our office in Tauranga, and Telehealth consultations nationwide.

Services we provide include:

 
 
What is Mental Illness?
Mental illness is a clinically significant behaviour or psychological (to do with the mind) disorder that is associated with distress or disability. It is not just the way someone responds to a particular event nor is it limited to the way a person interacts with society.
 
A mental illness can continuously or intermittently (occasionally) affect our capacity for speech, language, mood, affect, thoughts, perceptions, insight, judgement, cognition (understanding) and volition (ability to make choices). It can limit our ability to function as society would normally expect of us and can put us and others at risk.
 
Mental illness is therefore, a broad term that covers problems ranging from minor to severe disorders.
 
A ‘consultant psychiatrist’ is a doctor who, after basic medical qualifications, receives further training and develops the expertise to become a ‘specialist’ in identifying symptoms of, and diagnosing and treating, mental illnesses. You may have been referred to a consultant psychiatrist if your doctor feels you need specialist help.

Consultants

Ages

Adult / Pakeke

How do I access this service?

Referral

A referral from a GP, specialist or psychologist is required.

Referrers: referrals can sent via email  or through Specialists & Referrals here

PLEASE NOTE:   our consultants require the below information on all referrals and especially in relation to ADHD assessments:

  • Medical history to include past & present medications
  • Allergies & risk issues
  • Updated blood pressure & heart rate

Website / App

We seek to see patients in a timely fashion, and can also reduce time wasted on travel to appointments using telepsychiatry – the practice of linking a patient with a psychiatrist over a secure audiovisual link.

Referral Expectations

Referral
The first step will be to get a referral from your GP which will give us all of the medical history and information we need to help our consultant with their assessment of you.

Your consultant
Your appointment will be with one of our highly trained Consultant Psychiatrists either at our Tauranga office or, in most cases, via tele-health (video link).

Sessions
The initial session will usually last just over an hour, although there is some capacity to go longer if required.  Follow-ups are usually around 20 minutes but could be scheduled for longer if your consultant feels that is necessary

 

Referrers: referrals can sent via email  or through Specialists & Referrals here

PLEASE NOTE:   our consultants require the below information on all referrals and especially in relation to ADHD assessments:

  • Medical history to include past & present medications
  • Allergies & risk issues
  • Updated blood pressure & heart rate
  • Any family history of cardiac events

Fees and Charges Categorisation

Fees apply

Fees and Charges Description

Adult:    

Initial assessment    $945

Routine follow up:    $315

Extended follow up: $630

NOTE: Payment is required to secure your booking for any consultation


Repeat Prescriptions:   $43.00

Specialist letter:  $40.00

Payment
Due to an increase in the number of people not presenting for their appointments, we have to request payment at booking in order to confirm the appointment. If your appointment is not confirmed within a few days of booking, it may be cancelled and offered to someone else.

Cancellations and non attendance
Cancellations
We understand that things can go wrong.  If you know you are not going to be able to make your appointment, please give us as much notice as possible so that we can offer the appointment to someone else and offer you an alternative date/time. Providing you give us a reasonable amount of notice we will transfer your payment to the new booking without any penalty.  Should you not wish to go ahead with the booking, we will look at refunding all or part of your payment, depending on how much notice you have been able to give us.

Rescheduling and cancellation costs
If you can give us more than 48 hours notice there will be no penalty for rescheduling or cancellation, payment for the appointment can be allocated to the new appointment, or refunded in the case of cancellation.
Notification of less than 48 hours but more than 24 is likely to incur a $50 cancellation or rebooking fee.
If you are unable to give us a minimum 24 hours notice of a cancellation, we will unfortunately be unlikely to refund your payment.
If you are unable to attend your appointment and cannot give us any notice, please contact us as soon as possible to discuss, as in most cases we will be unable to issue repeat prescriptions if your consultant has not seen you recently.

Insurance
Anteris is NOT linked to any insurance provider.   This means we do not deal directly with your insurance company and you should always double check that your provider will reimburse you before confirming the appointment.

Hours

Mon – Fri 8:00 AM – 6:00 PM

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Closed 23 Dec — 5 Jan. Open 6 Jan — 10 Jan.

Common Conditions

ADHD (Attention Deficit Hyperactivity Disorder)

ADHD is a behavioural disorder characterised by problems with concentration and impulse control. The typical symptoms of inattention, hyperactivity and impulsive behaviour may all be present to an equal degree or one symptom may be dominant with the other two present to a greater or lesser extent. ADHD Information Sheet (PDF, 1.3 MB) Please see attached document for more detailed information on ADHD

ADHD is a behavioural disorder characterised by problems with concentration and impulse control. The typical symptoms of inattention, hyperactivity and impulsive behaviour may all be present to an equal degree or one symptom may be dominant with the other two present to a greater or lesser extent.

Anxiety Disorders

We all feel some anxiety at some time or other. Anxiety may serve as an alerting signal, warning us of external /internal threats and consequently acting as a prompt to take appropriate action. When anxiety is very severe and present even when there is no threat of any kind, then it interferes with our functioning and can become an illness. In this circumstance, anxiety becomes a disorder characterised by an unpleasant emotion with feelings of fear, threat and impending danger and can be associated with numerous bodily symptoms like breathlessness, trembling, tightness in throat, dry mouth, racing heart and nausea/vomiting. There are varieties of anxiety disorders like panic attacks, phobias (unhealthy fear of something), agoraphobia (fear of open spaces), social anxiety, post-traumatic disorder and obsessive compulsive disorder. Anxiety can often be associated with a depressive episode. Anxiety disorders are very common and if unrecognised and untreated, can cause severe disability. Treatment Self help: learning techniques like relaxation, distraction and education Cognitive Behavioural Therapy (CBT) Medication.
We all feel some anxiety at some time or other. Anxiety may serve as an alerting signal, warning us of external /internal threats and consequently acting as a prompt to take appropriate action.
 
When anxiety is very severe and present even when there is no threat of any kind, then it interferes with our functioning and can become an illness. In this circumstance, anxiety becomes a disorder characterised by an unpleasant emotion with feelings of fear, threat and impending danger and can be associated with numerous bodily symptoms like breathlessness, trembling, tightness in throat, dry mouth, racing heart and nausea/vomiting.
 
There are varieties of anxiety disorders like panic attacks, phobias (unhealthy fear of something), agoraphobia (fear of open spaces), social anxiety, post-traumatic disorder and obsessive compulsive disorder. Anxiety can often be associated with a depressive episode.
 
Anxiety disorders are very common and if unrecognised and untreated, can cause severe disability.
 
Treatment
  • Self help: learning techniques like relaxation, distraction and education
  • Cognitive Behavioural Therapy (CBT)
  • Medication.
Bipolar Disorder/Manic Depression

This is a mood disorder in which both depressive (persistent low mood) and manic (elevated or high mood) episodes are experienced. It is usually a recurring (i.e. keeps coming back) disorder that can cause a lot of havoc in all aspects of a person’s life. People with this disorder will experience periods of extreme mood changes but also periods of stable mood during which they may be able to return to everyday routines. These changes of mood can be very extreme and occur for no apparent reason. Different people will experience this disorder in different ways; some may have few episodes, others many, and symptoms may vary from mild to severe. When severely depressed or elevated, a person can become ‘psychotic’ i.e. lose touch with reality. Treatment Usually by medication (antidepressants if depressed and mood stabilisers if depressed and manic) A combination of counselling and psychotherapy (‘talking therapy’) may hasten recovery Hospitalisation may be required for those who are very unwell and are posing a risk to themselves or to others.
This is a mood disorder in which both depressive (persistent low mood) and manic (elevated or high mood) episodes are experienced. It is usually a recurring (i.e. keeps coming back) disorder that can cause a lot of havoc in all aspects of a person’s life. People with this disorder will experience periods of extreme mood changes but also periods of stable mood during which they may be able to return to everyday routines.
 
These changes of mood can be very extreme and occur for no apparent reason. Different people will experience this disorder in different ways; some may have few episodes, others many, and symptoms may vary from mild to severe. When severely depressed or elevated, a person can become ‘psychotic’ i.e. lose touch with reality.
 
Treatment
  • Usually by medication (antidepressants if depressed and mood stabilisers if depressed and manic)
  • A combination of counselling and psychotherapy (‘talking therapy’) may hasten recovery
  • Hospitalisation may be required for those who are very unwell and are posing a risk to themselves or to others.
Depression

Depression is a mood disorder. Emotional states like sadness, ‘feeling blue’ or tearfulness are part of normal human experience. Clinical depression is called Major Depression and is characterised by the presence for at least two weeks of symptoms such as depressed mood, diminished interest and pleasure in most activities, change in appetite and weight (these can be increased or decreased) sleep disturbance, fatigue, bodily symptoms (headache, backache etc) poor concentration, feelings of anxiousness, worthlessness, hopelessness, guilt, and suicidal ideation. Depression is a common disorder and about 10-20 % of the population in New Zealand will suffer from depression during their lifetime. Treatment Once depression has been diagnosed by your GP/Psychiatrist, it can be effectively treated by: Antidepressant medication Psychological interventions e.g. counselling (various types) and psychotherapy (talking therapy which is of various types). Read more about depression here
Depression is a mood disorder. Emotional states like sadness, ‘feeling blue’ or tearfulness are part of normal human experience. Clinical depression is called Major Depression and is characterised by the presence for at least two weeks of symptoms such as depressed mood, diminished interest and pleasure in most activities, change in appetite and weight (these can be increased or decreased) sleep disturbance, fatigue, bodily symptoms (headache, backache etc) poor concentration, feelings of anxiousness, worthlessness, hopelessness, guilt, and suicidal ideation.
 
Depression is a common disorder and about 10-20 % of the population in New Zealand will suffer from depression during their lifetime. 
 
Treatment
Once depression has been diagnosed by your GP/Psychiatrist, it can be effectively treated by:
  • Antidepressant medication
  • Psychological interventions e.g. counselling (various types) and psychotherapy (talking therapy which is of various types).
Read more about depression here
Schizophrenia

Schizophrenia is a serious mental disorder that affects about 1% of the general population. It is a complex illness characterised by ‘psychosis’, a word used to describe disorder of thoughts (e.g. delusions - false beliefs held in spite of evidence that they are not real), perceptions (e.g. hallucinations - seeing, hearing or feeling things which are not there), disorganised speech and grossly disorganised behaviour, which are not experienced by others and which are not seen as abnormal by the sufferer. These four symptoms are often referred to as the ‘Positive Symptoms’ of schizophrenia because they are the result of the disease process. The fifth group of symptoms: withdrawal, decreased ability to feel pleasure, lack of energy, and flat affect, are referred to as ‘Negative Symptoms’ because they represent a loss of normal functions. Schizophrenia affects different people in different ways. Some people may experience only a few short episodes and then fully recover. For others it lasts throughout their lives and needs to be treated like any other physical illness such as asthma or diabetes. It is important that schizophrenia is treated as soon as it is diagnosed by a psychiatrist to prevent long-term disability and loss of function. Treatment Schizophrenia may be treated using a number of different approaches: Use of antipsychotic medication Psychosocial education programs e.g. education, support, counselling and assistance to return to job/studies/performing daily tasks Ongoing support e.g. housing, monitoring of treatment, support groups.
Schizophrenia is a serious mental disorder that affects about 1% of the general population. It is a complex illness characterised by ‘psychosis’, a word used to describe disorder of thoughts (e.g. delusions - false beliefs held in spite of evidence that they are not real), perceptions (e.g. hallucinations - seeing, hearing or feeling things which are not there), disorganised speech and grossly disorganised behaviour, which are not experienced by others and which are not seen as abnormal by the sufferer. These four symptoms are often referred to as the ‘Positive Symptoms’ of schizophrenia because they are the result of the disease process.
 
The fifth group of symptoms: withdrawal, decreased ability to feel pleasure, lack of energy, and flat affect, are referred to as ‘Negative Symptoms’ because they represent a loss of normal functions.
 
Schizophrenia affects different people in different ways. Some people may experience only a few short episodes and then fully recover.  For others it lasts throughout their lives and needs to be treated like any other physical illness such as asthma or diabetes.
 
It is important that schizophrenia is treated as soon as it is diagnosed by a psychiatrist to prevent long-term disability and loss of function.
 
Treatment
Schizophrenia may be treated using a number of different approaches:
  • Use of antipsychotic medication
  • Psychosocial education programs e.g. education, support, counselling and assistance to return to job/studies/performing daily tasks
  • Ongoing support e.g. housing, monitoring of treatment, support groups.

Programmes

NMDA - Neurotherapy, Mood, Depression and Anxiety - 3-month ketamine treatment programme

The 3-month programme is currently being upgraded to include a full Mind Recovery Package which will include not only ketamine medication but also tried and trusted therapy techniques and follow-up sessions. At the end of the 3-month period clients become private patients and will need regular follow-up sessions in order to continue with ketamine therapy.
Programme Areas

Crisis / acute, Self help/ helpline, Mental health

Programme Type

Helpline / self-help - mental health, Intake / assessment, Non-acute specialist mental health community services

Age Groups

Adult / Pakeke

Referral Types

GP

Referral Process

Please ask your GP to send us a referral after which you will be assessed by our ketamine team to determine if this programme is right for you.

Description

The 3-month programme is currently being upgraded to include a full Mind Recovery Package which will include not only ketamine medication but also tried and trusted therapy techniques and follow-up sessions.   At the end of the 3-month period clients become private patients and will need regular follow-up sessions in order to continue with ketamine therapy.

Disability Assistance

Wheelchair access, Wheelchair accessible toilet

Additional Details

Online / virtual / app

Parking

Limited parking outside the door of our Tauranga office.

Pharmacy

Repeat prescriptions
If you need a repeat prescription, we recommend you first ask your GP.  If this is not possible and you have seen your consultant within the last three months, you may request a prescription via the patient portal on our website:   Anteris | Private Psychiatry 

Our repeat prescription service can take up to 3 business days for the prescription to reach your pharmacy.

Find your nearest pharmacy here

Other

Changing to another doctor
We understand that despite our best efforts to pair you with the best consultant for your needs, there are times when consultant and client may not be the 'best fit'. 

If you feel you need to be transferred to another doctor, please let us know as early as possible so that we can offer your space to another client.  We will then need to pass your referral to an alternative doctor and you may have to wait until they accept the referral before we can offer you another appointment.   As all of our consultants work independently, you may be required to attend a full initial assessment with the new doctor, even if you have already had one with another doctor.

Website

anteris.nz/

Contact Details

1017 Cameron Road, Gate Pa, Tauranga

Bay of Plenty

PLEASE NOTE: Anteris now operates a voicemail only service via our telephone system.    Messages may be directed to specific doctors or our referrals team as appropriate.   
All other messages are triaged as quickly as possible and forwarded to the most appropriate area of our service.
PLEASE NOTE: At times of high call volumes you may not receive an answer for a few days.

1017 Cameron Road
Gate Pa
Tauranga
Bay of Plenty 3112

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Street Address

1017 Cameron Road
Gate Pa
Tauranga
Bay of Plenty 3112

Postal Address

1017 Cameron Road
Gate Pa
Tauranga
Bay of Plenty 3112

This page was last updated at 1:24PM on December 19, 2024. This information is reviewed and edited by Anteris.