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Auckland Regional Burn Service/ National Burn Service
Public Service, Burns
Description
The National Burn Service is part of the Department of Plastic Surgery at Middlemore Hospital and serves as the Regional Burn Unit for the same catchment area as the Department of Plastic Surgery (north of the Bombay Hills).
Incorporated on-site is the National Burn Centre (NBC) which cares for the most severe burn injured patients from both local region and around the country. The National Burns Centre is part of a larger burn care network with existing regional burn treatment facilities in Christchurch, Hutt Valley and Waikato. Staff work closely with these units to manage referrals.
Middlemore’s state-of-the art National Burn Centre opened on Friday 16 June 2006. The facility provides treatment and rehabilitation for some of New Zealand’s most severe burn patients.
What is a burn?
A burn can be caused by heat (e.g. hot water, fire or contact with hot objects), electricity, radiation or chemicals. Skin is typically damaged, although deeper burns can involve underlying fat and muscle. The three important factors in determining the seriousness of a burn are (1) the size of the burn, (2) the depth of the burn (see below) and (3) its location.
Small superficial burns typically only require pain relief and the appropriate dressing to allow spontaneous healing and can be managed at home with support. Larger or deeper burns may require admission into hospital for specialist treatment.
Burn injuries can be devastating and even life-threatening. Even a small burn, not treated well, can result in life-long scarring and/or disability. Treatment of burns, even minor ones, can involve a whole team of specialists dedicated to restoring form and function.
Modern treatment of burn injuries involves early assessment and treatment aimed at getting the wound spontaneously healed within two to three weeks to minimise scarring. At times this can be done with dressings alone. At other times surgery is required to achieve healing with minimal scarring.
Follow-up outpatient appointments with members of the burn team to achieve the goal of maximising return of function and minimising scarring and disability may take weeks or months, even years.
Immediate first aid treatment begins with appropriate first aid:
- Stop the burning process
- Remove any easily-removable affected clothing
- Cool the burn with cool running water for 20 minutes, then keep the area warm and dry. Ice should not be used on the burn wound.
- Keep the patient warm at all times
- Seek medical advice for wounds that blister or if there are any concerns.
Consultants
-
Mr Paul Baker
Plastic & Burn Surgeon: Clinical Leader for Burn Service
-
Dr Lindsay Damkat Thomas
Plastic & Burn Surgeon
-
Dr Victoria Lo
Plastic & Burn Surgeon
-
Mr Richard Wong She
Plastic & Burn Surgeon
Referral Expectations
Depending on how serious the burn is (in depth, size and location) burns may be treated as either an inpatient (admitted into hospital) or as an outpatient. In both instances, multiple health professionals (surgeons, nurses, physiotherapists and occupational therapists) will be involved. As required, a social worker or psychiatric liaison staff may be involved.
Referrals into the system can come from your family doctor or via an emergency department.
Some outpatient clinics are staffed by all members of the burn team, others by the Burn Clinical Nurse Specialists alone. Referrals to these clinics can be made by your family doctor or following discharge from hospital.
Referral Criteria for National Burn Centre
- Burns greater than 30% total body surface area (TBSA)
- Full thickness burns to face, hands, genitalia or perineum
- Burn injury with significant inhalation injury
- Electrical burns - high voltage with underlying tissue damage
- Significant chemical burns
Referral form:
http://www.nationalburnservice.co.nz/assets/Documents/Policies-and-guidelines/094a4cb523/referralform.pdf
On-call Burn Coordinator National Burn Centre Contact Details are:
- Phone: 09 250 3800
- Email:
Referral Criteria for Regional Burn Unit
- Burns greater than 10% total body surface area (TBSA) for adult or 5% in a child
- Burns to special areas, e.g. face, hands, feet, perineum or over major joints
- Full thickness burns greater than 5% TBSA
- Electrical burns (including lightning injury)
- Chemical burns
- Burn injury with inhalation injury
- Circumferential burns of the limbs or chest
- Burn injury in patients at the extremes ages i.e. young children and the elderly
- Burn injury in patients with pre-existing medical disorders that could complicate management, prolong recover or affect mortality
- Any burn patient with burns and concomitant trauma (e.g. fractures) in which the burn injury poses the greater immediate risk of morbidity or mortality
- Any burn suspected with abuse
RBU Referral Form:
Regional Burn Centre Contacts
Phone the on-call plastic surgery registrars:
- Middlemore Hospital - (09) 276 0000 or 021 784 057
- Waikato Hospital - (07) 839 8899
- Hutt Hospital - (04) 570 9999
- Christchurch Hospital - (03) 634 0640
Fees and Charges Description
There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by Health New Zealand | Te Whatu Ora. If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.
To check whether you meet the specified eligibility criteria, visit the Health New Zealand website.
For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.
Common Conditions / Services
These only affect the outer layer of skin (epidermis). The burn area is red, dry and painful but no blisters are present. Mild sunburn is a typical first degree burn.
These only affect the outer layer of skin (epidermis). The burn area is red, dry and painful but no blisters are present. Mild sunburn is a typical first degree burn.
Superficial Dermal burns affect the epidermis and part of the second deeper layer of skin (dermis). The development of blisters is the hallmark of a dermal burn. The burn area may appear very red or, if blisters burst, wet and shiny. The area may also be swollen and very painful. Treatment may include antibiotic ointment and frequent dressing and cleaning of the wound. A superficial dermal burn should heal spontaneously with the proper care. Mid-Dermal and Deep-Dermal burns affect progressively more of the underlying dermis and will take longer to heal with corresponding greater risk of scarring. Deep dermal burns require the same treatment as a full-thickness burn.
Superficial Dermal burns affect the epidermis and part of the second deeper layer of skin (dermis). The development of blisters is the hallmark of a dermal burn. The burn area may appear very red or, if blisters burst, wet and shiny. The area may also be swollen and very painful. Treatment may include antibiotic ointment and frequent dressing and cleaning of the wound. A superficial dermal burn should heal spontaneously with the proper care. Mid-Dermal and Deep-Dermal burns affect progressively more of the underlying dermis and will take longer to heal with corresponding greater risk of scarring. Deep dermal burns require the same treatment as a full-thickness burn.
Superficial Dermal burns affect the epidermis and part of the second deeper layer of skin (dermis). The development of blisters is the hallmark of a dermal burn. The burn area may appear very red or, if blisters burst, wet and shiny. The area may also be swollen and very painful. Treatment may include antibiotic ointment and frequent dressing and cleaning of the wound. A superficial dermal burn should heal spontaneously with the proper care.
Mid-Dermal and Deep-Dermal burns affect progressively more of the underlying dermis and will take longer to heal with corresponding greater risk of scarring. Deep dermal burns require the same treatment as a full-thickness burn.
The skin may appear dry and may be charred black or white. There will be no sensation of pain in the area because the nerve endings have been destroyed. These burns will not heal on their own and treatment may include: Wound cleaning and debriding (removal of dead tissue)
Antibiotic ointment
Intravenous (IV) or oral antibiotics
Intravenous fluids
Pain medication
Skin grafting (a piece of undamaged skin is surgically transplanted to cover the burned area) Reconstructive Plastic Surgery
The skin may appear dry and may be charred black or white. There will be no sensation of pain in the area because the nerve endings have been destroyed. These burns will not heal on their own and treatment may include: Wound cleaning and debriding (removal of dead tissue) Antibiotic ointment Intravenous (IV) or oral antibiotics Intravenous fluids Pain medication Skin grafting (a piece of undamaged skin is surgically transplanted to cover the burned area) Reconstructive Plastic Surgery
The skin may appear dry and may be charred black or white. There will be no sensation of pain in the area because the nerve endings have been destroyed. These burns will not heal on their own and treatment may include:
- Wound cleaning and debriding (removal of dead tissue)
- Antibiotic ointment
- Intravenous (IV) or oral antibiotics
- Intravenous fluids
- Pain medication
- Skin grafting (a piece of undamaged skin is surgically transplanted to cover the burned area)
- Reconstructive Plastic Surgery
Patients admitted with burns are cared for in different parts of the hospital depending on how severe their burn injury is and their age. Regardless of age, severely injured and critically ill patients with burns are cared for in the Intensive Care Unit. Severely injured but stable patients, regardless of age, are cared for in the National Burns Centre. Well children are cared for in Kidz First whilst well adults will be admitted to the National Burns Centre when possible. Patients are under the care of a Consultant Plastic and Reconstructive surgeon. They are in charge of a multi-disciplinary team.
Patients admitted with burns are cared for in different parts of the hospital depending on how severe their burn injury is and their age. Regardless of age, severely injured and critically ill patients with burns are cared for in the Intensive Care Unit. Severely injured but stable patients, regardless of age, are cared for in the National Burns Centre. Well children are cared for in Kidz First whilst well adults will be admitted to the National Burns Centre when possible. Patients are under the care of a Consultant Plastic and Reconstructive surgeon. They are in charge of a multi-disciplinary team.
Patients admitted with burns are cared for in different parts of the hospital depending on how severe their burn injury is and their age.
Regardless of age, severely injured and critically ill patients with burns are cared for in the Intensive Care Unit.
Severely injured but stable patients, regardless of age, are cared for in the National Burns Centre.
Well children are cared for in Kidz First whilst well adults will be admitted to the National Burns Centre when possible.
Patients are under the care of a Consultant Plastic and Reconstructive surgeon. They are in charge of a multi-disciplinary team.
Three main factors necessitate inpatient care for a burn injury: 1. Pain control Burns are painful, especially initially. Sometimes the hospital is the only place that is safe enough to give the required strong pain relief. With time, as analgesia requirements lessen, patients can be discharged home with medication, if still required. 2. Wound care Some burns may heal spontaneously, others require surgery. All wounds require wound care. Burn wound care in the initial phases may be very intense and require significant amounts of analgesia to be done comfortably. Furthermore, in the initial stages, expert nurses are involved in caring for the wound to ensure as much heals as possible. Children with burn injury may also require assistance from the Hospital Play Specialist who will offer support to the child and caregiver to assist them in coping with wound care procedures. Once wound care can be managed in the community, contact is made with either district nurses, visiting paediatric burn nurses or appointments are made to return to hospital for dressing changes. Occasionally burn wounds require surgery to heal. In general, if a wound takes longer than three weeks to heal, the scar that forms from prolonged healing is worse than that of a skin graft. Sometimes it is obvious from the beginning that a wound will not heal and rather than wait, surgery will be offered initially. At other times, it may take longer before a definitive decision about surgery can be made. 3. Therapy Some burns will require on-going physiotherapy and occupational therapy for the best possible scar / healing (see below) and to ensure the best possible functional outcome. Special exercises, splints and garments may be used to achieve these goals.
Three main factors necessitate inpatient care for a burn injury: 1. Pain control Burns are painful, especially initially. Sometimes the hospital is the only place that is safe enough to give the required strong pain relief. With time, as analgesia requirements lessen, patients can be discharged home with medication, if still required. 2. Wound care Some burns may heal spontaneously, others require surgery. All wounds require wound care. Burn wound care in the initial phases may be very intense and require significant amounts of analgesia to be done comfortably. Furthermore, in the initial stages, expert nurses are involved in caring for the wound to ensure as much heals as possible. Children with burn injury may also require assistance from the Hospital Play Specialist who will offer support to the child and caregiver to assist them in coping with wound care procedures. Once wound care can be managed in the community, contact is made with either district nurses, visiting paediatric burn nurses or appointments are made to return to hospital for dressing changes. Occasionally burn wounds require surgery to heal. In general, if a wound takes longer than three weeks to heal, the scar that forms from prolonged healing is worse than that of a skin graft. Sometimes it is obvious from the beginning that a wound will not heal and rather than wait, surgery will be offered initially. At other times, it may take longer before a definitive decision about surgery can be made. 3. Therapy Some burns will require on-going physiotherapy and occupational therapy for the best possible scar / healing (see below) and to ensure the best possible functional outcome. Special exercises, splints and garments may be used to achieve these goals.
Three main factors necessitate inpatient care for a burn injury:
1. Pain control
Burns are painful, especially initially. Sometimes the hospital is the only place that is safe enough to give the required strong pain relief. With time, as analgesia requirements lessen, patients can be discharged home with medication, if still required.
2. Wound care
Some burns may heal spontaneously, others require surgery. All wounds require wound care. Burn wound care in the initial phases may be very intense and require significant amounts of analgesia to be done comfortably. Furthermore, in the initial stages, expert nurses are involved in caring for the wound to ensure as much heals as possible. Children with burn injury may also require assistance from the Hospital Play Specialist who will offer support to the child and caregiver to assist them in coping with wound care procedures.
Once wound care can be managed in the community, contact is made with either district nurses, visiting paediatric burn nurses or appointments are made to return to hospital for dressing changes.
Occasionally burn wounds require surgery to heal. In general, if a wound takes longer than three weeks to heal, the scar that forms from prolonged healing is worse than that of a skin graft. Sometimes it is obvious from the beginning that a wound will not heal and rather than wait, surgery will be offered initially. At other times, it may take longer before a definitive decision about surgery can be made.
3. Therapy
Some burns will require on-going physiotherapy and occupational therapy for the best possible scar / healing (see below) and to ensure the best possible functional outcome. Special exercises, splints and garments may be used to achieve these goals.
Some patients will be assessed as being suitable for outpatient treatment after being referred in to be assessed. Others will become outpatients after being treated as inpatients. Outpatient services consist of multidisciplinary clinics staffed by doctors, nurses, physiotherapists, occupational therapists and social workers. Most clinics are run on-site at Middlemore Hospital either in Kidz First or the National Burn Centre. For select paediatric patients, a visiting burn nurse may visit the patient in their home. For other patients, a visiting district nurse service may help with dressings in the home.
Some patients will be assessed as being suitable for outpatient treatment after being referred in to be assessed. Others will become outpatients after being treated as inpatients. Outpatient services consist of multidisciplinary clinics staffed by doctors, nurses, physiotherapists, occupational therapists and social workers. Most clinics are run on-site at Middlemore Hospital either in Kidz First or the National Burn Centre. For select paediatric patients, a visiting burn nurse may visit the patient in their home. For other patients, a visiting district nurse service may help with dressings in the home.
Some patients will be assessed as being suitable for outpatient treatment after being referred in to be assessed. Others will become outpatients after being treated as inpatients.
Outpatient services consist of multidisciplinary clinics staffed by doctors, nurses, physiotherapists, occupational therapists and social workers.
Most clinics are run on-site at Middlemore Hospital either in Kidz First or the National Burn Centre. For select paediatric patients, a visiting burn nurse may visit the patient in their home. For other patients, a visiting district nurse service may help with dressings in the home.
These are a continuation of the inpatient treatments (see above).
These are a continuation of the inpatient treatments (see above).
These are a continuation of the inpatient treatments (see above).
Weekly multidisciplinary burn clinics are held for patients under the care of the Burn Team. Patients will be assessed by the surgeon, nurse, physiotherapist and occupational therapist. As required, a social worker or psychiatric liaison staff member may also be involved. Some outpatient clinics are staffed by all members of the Burn team, others only by the Burn Clinical Nurse Specialists. Paediatric/Adults Multi-Disciplinary Consultant Clinics: Mondays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital. Thursdays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital. These clinics are not run at the Manukau Surgery Centre and bookings for these clinics are not done by staff there.
Weekly multidisciplinary burn clinics are held for patients under the care of the Burn Team. Patients will be assessed by the surgeon, nurse, physiotherapist and occupational therapist. As required, a social worker or psychiatric liaison staff member may also be involved. Some outpatient clinics are staffed by all members of the Burn team, others only by the Burn Clinical Nurse Specialists. Paediatric/Adults Multi-Disciplinary Consultant Clinics: Mondays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital. Thursdays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital. These clinics are not run at the Manukau Surgery Centre and bookings for these clinics are not done by staff there.
Weekly multidisciplinary burn clinics are held for patients under the care of the Burn Team. Patients will be assessed by the surgeon, nurse, physiotherapist and occupational therapist. As required, a social worker or psychiatric liaison staff member may also be involved. Some outpatient clinics are staffed by all members of the Burn team, others only by the Burn Clinical Nurse Specialists.
Paediatric/Adults Multi-Disciplinary Consultant Clinics:
Mondays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital.
Thursdays, 1pm - 4.30pm, National Burn Centre, Middlemore Hospital.
These clinics are not run at the Manukau Surgery Centre and bookings for these clinics are not done by staff there.
The palm of the individual’s hand (including the fingers) is about 1% TBSA. Burns larger than 5% in a child or 10% in an adult should be referred for specialist treatment.
The palm of the individual’s hand (including the fingers) is about 1% TBSA. Burns larger than 5% in a child or 10% in an adult should be referred for specialist treatment.
The palm of the individual’s hand (including the fingers) is about 1% TBSA. Burns larger than 5% in a child or 10% in an adult should be referred for specialist treatment.
Burn depth is critical to determining whether a burn will spontaneously heal or not. Burn depth can change with time and treatment so reassessment is often required.
Burn depth is critical to determining whether a burn will spontaneously heal or not. Burn depth can change with time and treatment so reassessment is often required.
Burn depth is critical to determining whether a burn will spontaneously heal or not. Burn depth can change with time and treatment so reassessment is often required.
Document Downloads
- National Burn Centre Referral Form (PDF, 104.3 KB)
- Regional Burn Unit Referral Form (PDF, 132.2 KB)
- Referral Flowchart (PDF, 34.3 KB)
-
Patient & Family Information Booklet
(PDF, 240.4 KB)
An informative and helpful booklet designed to answer questions that patients and families might have regarding the National Burn Centre.
- Recovering from Burn Injury - Coping and Emotional Recovery (PDF, 1.6 MB)
- Recovering from Burn Injury - National Burn Centre Transfers (PDF, 1.7 MB)
- Escharotomy Guidelines (PDF, 1.2 MB)
-
Guideline: Initial Assessment and Management of Burn Injuries
(PDF, 1.4 MB)
This guideline ensures there is timely communication regarding patient care and progress for complex burn patients being treated at the National Burn Centre (NBC). This includes patients admitted to Kidz First Children’s Hospital and the Intensive Care Unit.
- Guideline: National Burn Centre: Weekly Inpatient Progress Reports (PDF, 208.1 KB)
- Guideline: Referral, Transfer and Discharge in the National Burn Centre (PDF, 320.5 KB)
Visiting Hours
- Visiting Hours: 2pm to 8pm
- Visitor Limit: Maximum of two visitors at a time
- Children Under 15: Generally not allowed. Exceptions must be pre-approved by the ward charge nurse and children must be supervised at all times.
- No Fresh Flowers: To prevent infections from pollen entering wounds.
Contact Information:
- General Information/Visiting Hours: (09) 270 4799
- Patient Enquiries: (09) 276 5004
- Tiaho Mai (Acute Mental Health Unit): (09) 270 4742
Refreshments
Counties Manukau Health provides patients and visitors with a number of convenient shopping facilities. On the ground floor, by the main entrance of the hospital, you will find ‘Paataka Place’ which includes the Haumanu Pharmacy, Middlemore Florist & Gifts Ltd and a variety of food and beverage options.
For more information, visit Counties Manukau Health website.
Public Transport
Daily train and bus services operate regularly through the day. The bus stop and train station are located directly outside the Hospital Road entrance.
For further bus and train information, Auckland Transport (AT) Journey Planner, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.
Parking
Paid visitor parking spaces are available around the Middlemore Hospital.
- Entry Instructions: Follow the signs to the visitor car park. Push button for a ticket. Remove the ticket to raise the barrier.
- Autopay Stations: Located at both entrances of the hospital. After validating your ticket, you have 15 minutes to exit the car park. Insert your ticket with the barcode facing up. Additional payment is required if you exceed this time.
Daily Parking Charges:
0-15 minutes | FREE |
15 minutes to 1 hour | $5.00 |
1-2 hours | $10.00 |
2-3 hours | $15.00 |
3-4 hours | $21.00 |
over 4 hours | $26.00 |
Lost ticket fee | $52.00 |
No part hours |
Free parking for 30 minutes between 2pm - 8pm
Between 2pm - 8pm visitors can park for 30 minutes with no charge. The visitor must leave within the 30 minutes otherwise normal rates apply.
Hours of operation: 24 hours per day / 7 days a week
Other
Useful resources for families, patients and health professionals:
- Burns Support Group Charitable Trust Inc. (email: info@burns.org.nz)
- Australian and New Zealand Burn Association
- Auckland Council - fire safety conditions and burn plan
- New Zealand First Service
- Safekids
- Burn Survivor Resource Community (American)
- American Burn Association
- Changing faces (national charity based in United Kingdom)
- National Health Emergency Plan: Multiple Complex Burn Action Plan
- Starship Clinical Guidelines - Burns
Contact Details
Middlemore Hospital
South Auckland
Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660 or O800 266 513
Email: customerservice@cmdhb.org.nz
Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513
Middlemore Hospital
Hospital Road
Otahuhu
Auckland
Street Address
Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland
Postal Address
Private Bag 93311
Ōtāhuhu
Auckland 1640
New Zealand
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This page was last updated at 11:18AM on November 11, 2024. This information is reviewed and edited by Auckland Regional Burn Service/ National Burn Service.