The Asian Health Line (iCare Call Centre) provides information and advice for Asian & ethnic migrants who are not familiar with New Zealand health services or information including Immunisation and National Screening services etc. Bilingual staff support this line to provide information and advice on general NZ Health & Disability service information and GP booking support especially for ethnic people with language difficulties. NZ Health & Disability Service info and GP booking (09) 442 3232 or 0800 88 88 30 is available from 8:30am – 5pm Mon to Fri iCARE Information Care Advocacy Represent Asian perspectives Education

This service promotes, recruits, enrols and supports Asian non-English speaking women aged 45-69 years who live in the region to access free breast screening. (Auckland central and Waitemata district areas) Phone: (09) 488 4663 Service Hours: Mon to Fri 09:00 - 16:30

Our Asian Patient Support Service (APSS) staff are available to support Asian patients receiving care from Waitematā District's hospitals and community health services, where the patient may require: cultural support & emotional support coordination support communication support support to familiarise them with NZ health services / system support to access appropriate and relevant agencies if there are language barriers Services Available Asian Patient Support Service is located at North Shore and Waitakere Hospital sites and provides the following services: Hospital & Community Support Inpatient support Socio-cultural assessment Cultural advice at family meetings, discharge planning & MDT meetings Post discharge from Hospital support for patients Cultural advice for health professionals Health Promotion & Prevention Health seminars for the Asian community Health promotion activities For details of the service, please visit: http://www.asianhealthservices.org.nz APSS Team The core members of the Asian Patient Support Service (APSS) team are bi-lingual and have qualifications in fields such as social work, medicine, nursing, counselling, health promotion, mental health and community work with enriched work experiences in New Zealand or overseas. Our team members understand the impact of culture on health and wellbeing; are competent with the provision of socio-cultural assessment, cultural advice and emotional support as well as clinical coordination. They are able to identify a client’s level of understanding about the NZ health system; can provide culturally appropriate support; and have knowledge about relevant resources and community agencies. Service Hours: Mon to Fri 0830 - 1700 Eligibility Criteria Patients can be referred to Asian Patient Support Service for Inpatient Support or Post Discharge from Hospital Support if they: speak Mandarin, Cantonese, Korean, Hindi, Tamil, Filipino,Tagalog, Japanese, Pushtu, Urdu, Cebuano/Bisaya, Thai, Arabic & Vietnamese are currently inpatients of North Shore and Waitakere hospitals reside in the Waitematā district (North Shore, Waitakere and Rodney areas) are not a SCBU, Child Disability or Mental Health patient [find out more about our Asian Mental Health Service] Who can refer? Anyone can make a referral to APSS if they are in North Shore Hospital or Waitakare Hospital - self-referral (inpatients), family members or friends Te Whatu Ora Waitematā staff Referral On-line referral http://www.asianhealthservices.co.nz/Asian-Patient-Support-Service/Eligibility-Referrals/Referral-Form Contact To request this service, please contact us on: (09) 486 8920 extn 43398 Chinese (North Shore Hospital -NSH) extn 46831 Chinese (Waitakere Hospital - WTH) extn 49620 Korean (NSH & WTH) extn 47101 Indian, Filipino, Japanese, Pakistani, Thai, Vietnamese & Muslim cultural support workers are available on a contracted/as needs basis.

Asian Mental Health Service (AMHS) provides culturally and linguistically appropriate support for service users under the care of the Specialist Mental Health and Addction services (SMH &AS) of Te Whatu Ora Waitematā. AMHS covers the whole catchment area of the district (Waitakere, North Shore and Rodney) and the regional forensic service. The purpose of AMHS is to improve access for Asian communities to mental health services, especially for Asian migrants who have limited English skills and are unfamiliar with the New Zealand health system. AMHS endeavours to provide a seamless service and positive experience to service users and their families. The team comprises Cultural Support Coordinators with different professional qualifications, different backgrounds, and different experiences. To meet the clients’ needs, we work holistically to provide comprehensive services. WHAT DO WE OFFER? Social and cultural assessment Psycho-education to service users and family members Talking therapy (incl. Life skills counselling, CBT sessions) in Asian languages Engagement and communication support between service users, their family members and Te Whatu Ora Waitemata clinicians Support for service users and family members to navigate and understand the health system and access to community resources Support for service users to identify their strengths to achieve their personal goals Collaboration with clinical teams and other agencies Group works (Asian Wellbeing Group, Incredible Years Parenting Programme and Sensory Modulation Programme) One-off clinical consultation from a cross cultural psychiatrist when needed Mental health awareness workshops for the Asian communities Healthy Mother Healthy Future (HMHF) Asian Perinatal Mental Health Wellbeing Programme for Asian women and their families - Free counselling and support. HOW TO MAKE REFERRALS Waitematā District Specialist Mental Health & Addction professionals including: the Acute teams, the PCLs , the Recovery (community) teams, the Liaison Psychiatry, MH ICU & CADS On-line referral : http://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C HOW TO CONTACT US Contact details: http://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Contact-Our-Team Phone: 09 487 1321 Extn 47321 中文电话： 09 486 8920 Extn 46799 (중국어) 09 487 1341 Extn 47314 연락처 (한국어): 09 487 1321 email: amhs@waitematadhb.govt.nz WHO CAN USE OUR SERVICE? The service is free for Asian people who: identify themselves as Asian live in the catchment area of Waitemata District (North Shore, Waitakere, Rodney) experience mental distress are currently under the care of specialist mental health & addiction services Asian women during their perinatal period (Primanry mental Health and wellbeing)

WATIS is a WDHB in-house translating and interpreting service with a 24-hour, 7-days call centre for coordinating requests for 142+ languages, including NZ Sign language. Please see the main campus information for North Shore Hospital for the range of languages that an interpreter can be made available for. Interpreting Service provided include: • SINT - onsite interpreting. Interpreters are present at meetings/interviews to facilitate communication between parties • TINT - telephone interpreting. Interpreters facilitate communication between parties over the telephone • VIS - video interpreting service. e.g. remote interpreting for Telehealth sessions • APC - appointment confirmation. Interpreters contact clients by telephone to confirm, cancel or reschedule appointments • TA - telephone assignment. Interpreters make several telephone calls relating to the same client e.g. reminding clients to take medication • Document Translation – translation of any written information e.g. brochures, health information, etc. For booking enquiries contact WATIS Call Centre: Phone: (09) 442 3211 WDHB Extn. 42211 E-mail: watis@waitemataDHB.govt.nz Or you could request booking online at www.watis.org.nz For fees, recruitment or other enquiries contact Hong Lo: Phone (09) 442 7219 E-mail:

Asian Health Services provides the following promotion for Asian migrants residing in the WDHB district: CADS Asian counselling service Asian Breast Screening Asian smoke free services Mental health & suicide prevention Health seminars for Asian & ethnic communities Health promotion activities at community events

Asian Health Services (AHS) is introducing a special programme ‘Healthy Mother Healthy Future (HMHF) - Asian Perinatal Wellbeing Project 2022’. This programme is supported by the Ministry of Health (MoH) with the goal of supporting the emotional wellbeing of pregnant Asian women, and mothers with infants by improving their accessibility to relevant services and information. “Your Emotional Wellbeing and Beyond” booklet was developed by the maternity service (Te Whatu Ora Waitemata) to support pregnant women and mothers and it was translated with clinical & cultural reviews by Asian Mental Health Service, Asian Patient Support Service and WATIS (Waitemata Translation & Interpreting service) as well as Asian/ethnic consumer reviews. The wonderful booklet is now available in multiple languages - English, Simplified 中文, Traditional 中文, 한국어 , Hindi, Tagalog, Pashtu, Urdu, Japanese, Thai, Arabic, Indonesian, Vietnamese, Burmese. Your Emotional Wellbeing During Pregnancy and Beyond - English.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 1.7 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Simplified Chinese.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 6.8 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Hindi.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 1.3 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Traditional Chinese.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 6.6 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Korean.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 6.6 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Tagalog .pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 1.6 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Pashtu.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 765.5 KB) Your Emotional Wellbeing During Pregnancy and Beyond - Arabic.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 1.4 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Japanese.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 7.2 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Indonesian.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 857.2 KB) Your Emotional Wellbeing During Pregnancy and Beyond - Thai.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 622 KB) Your Emotional Wellbeing During Pregnancy and Beyond - Urdu .pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 621.5 KB) Your Emotional Wellbeing During Pregnancy and Beyond - Vietnamese.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 1.8 MB) Your Emotional Wellbeing During Pregnancy and Beyond - Burmese.pdf.pdf.pdf.pdf.pdf.pdf.pdf.pdf (PDF, 952.2 KB)