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Patient Safety & Quality Improvement Directorate | Te Tai Tokerau (Northland)

Public Service, Hospital-based support service

Today

8:00 AM to 4:30 PM.

Description

The Patient Safety & Quality Improvement Directorate (PSQID) has organisational oversight and works with services to identify risks and guide quality improvements to improve patient safety. 

The Patient Safety & Quality Improvement Directorate plays a key role in supporting the management and analysis of a number of key areas:

  • Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standard NZS8134:2021 which support the safe provision of services to the consumer.
  • Clinical Audit
  • Compliance Audit (audit against organisational policies)
  • CRAB (software for monitoring and predicting clinical outcomes)
  • DATIX (software for risk management, patient complaint management, adverse event reporting for staff and patient events and compliments)
  • Health Round Table (a non-profit collaborative organisation of health services across Australia and New Zealand that provides opportunities to compare with others in order to achieve best practice)
  • HQSC Quality & Safety Markers reporting
  • Management of Controlled Documents and Patient Information
  • Managing complaints and other feedback
  • Patient Experience (bedside and national surveys Patient Safety and Quality Improvement projects)
  • Serious adverse events reporting and management processes
  • Tracer Audits (audit of the patient's journey in hospital)

Hours

8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM

Services

Feedback on Services at Te Whatu Ora Te Tai Tokerau

, or phone (09) 430 4101 ext 60871 or 021 567 508, Nationwide Health & Disability Advocacy Service who will provide independent support for you or assist you with providing your feedback., Toll free 0800 555 050, Whangarei (09) 4300 166, Kaitaia (09) 4080 006, Website: www.hdc.org.nz

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  • or phone (09) 430 4101 ext 60871 or 021 567 508

Nationwide Health & Disability Advocacy Service who will provide independent support for you or assist you with providing your feedback.

Toll free         0800 555 050

Whangarei     (09) 4300 166

Kaitaia            (09) 4080 006

Website:         www.hdc.org.nz

Contact Details

8:00 AM to 4:30 PM.

Tohorā House
Whangarei Hospital Campus
Maunu Road
Whāngarei
Northland 0110

Information about this location

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Get directions

Street Address

Tohorā House
Whangārei Hospital Campus
Maunu Road
Whāngarei
Northland 0110

Postal Address

Whangārei Hospital
Private Bag 9742
Whangārei 0148

This page was last updated at 1:07PM on May 20, 2024. This information is reviewed and edited by Patient Safety & Quality Improvement Directorate | Te Tai Tokerau (Northland).