Waitemata Pain Services | Waitematā

Public Service, Pain Management

Today

Open today 7:00 AM to 3:30 PM.

Description

Chronic pain is usually defined as pain which has persisted beyond normal healing time. It affects more than 20% of the population. Most of these patients are managed in the community by their General Practitioners and in most cases primary care offers the potential to address all aspects of chronic pain.

The Waitematā Pain Service is a multidisciplinary team dedicated to assisting Waitematā patients manage their pain better.

Pain management is about improving quality of life. It often involves learning different ways of thinking and acting so that pain interferes less with life. A self-management approach usually requires an individual and their whānau to play an active role in their pain management. This approach emphasises an improvement in both quality of life and overall function, rather than a cure. We work in close conjunction with your General Practitioners and other hospital specialists. We are realistic in planning sensible and achievable goals. We do not 'take over' patient management but act to support your GP.

For most of our patients pain has been present for a long time - the average duration of pain before referral is 7 years. Improving people's quality of life after such a long period of time also takes time and is not an overnight process. Individuals who seek a quick fix, or are searching for specific physical interventions, will tend to be less successful than those who are prepared to look at all modes of management (including psychology and activity programmes) and to work towards realistic goals which may take months and years rather than days and weeks to achieve. We believe working towards a realistic and sustainable improvement in quality of life is worth doing and has the potential to transform people's lives.

Staff

Consultants (see below under "Consultants")
Mark Cranswick - Senior Physiotherapist
Prerit Botadra - Senior Physiotherapist
Kim Edmeades - Clinical Nurse Specialist
Psychologist- currently vacant position
Dr David Rice - Senior Research Officer
Jill Collier- Senior Research Officer
Monika Skarin - Research Officer

Consultants

Dr Michal Kluger

Anaesthesiologist & Pain Physician
Dr James Olson

Anaesthetist and Pain Physician
Dr Hye Park

Anaesthetist and Pain Physician

Referral Expectations

When your doctor refers you to the Pain Clinic you will be emailed an electronic pain questionnaire. The questionnaire helps with your pain management plan and allows us to assess how your pain is affecting all aspects of your life.

If you cannot complete the form ask your practice nurse or family to assist you. This information is reviewed and if it is felt that more information is required you or the referrer will be contacted.

You will then be invited to attend an "Introduction to the Pain Service" presentation via webinar, where members of the Pain Services will discuss how pain management is approached and discuss the various interventions. This includes activity, response to ongoing pain, sleep and medication education. If you feel that this is something you want to pursue we then ask you to contact the Pain Services and indicate that you are keen to engage with the service.

In some cases we may invite you to a consultant appointment rather than attend the presentation.

You will then be offered appointments to meet with various members of the team. We will also ask you to complete a feedback/outcome questionnaire at 6 months and 12 months after the first appointment, to monitor your progress.

The consultation may result in any of the following outcomes:

Medical review at North Shore Hospital combined with nurse, physiotherapist or psychologist
Physiotherapy (level of activity review) - at North Shore Hospital where a detailed history and evaluation takes place and a programme is created and planned. Follow up is phone or email based until you achieve the agreed plan. You may be reviewed at North Shore Hospital if necessary.
Psychology intervention - is online via emails and video links.
Nursing review - this involves assessment of pain and education regarding medication and sleep. Follow up is via phone.

Combination - Most commonly we combine all components of the team to help achieve the best outcome possible.

Follow up
Our administrator, will call you regarding follow up appointments and arrange a suitable time for you to be seen. Your GP may also re refer to the pain clinic requesting a follow up appointment.

Discharge
After you have completed the different components of the Pain Services you will be discharged, back to your GP for ongoing care. This usually happens when you have made sufficient progress, have stopped improving or have decided that the pain services are no longer useful.

Fees and Charges Description

There are no charges for New Zealand citizens or those with permanent residency when they are treated in the public hospital. All non-residents and visitors will be billed for the full cost of the consultations and treatment.

Hours

Open today 7:00 AM to 3:30 PM.

Mon – Fri	7:00 AM – 3:30 PM

Consultant assessment clinics- North Shore and Waitakere

Tuesday 0830 - 1600

Appointments offered via Zoom or face to face

Physiotherapy (reactivation):

- Monday to Friday 0800 - 1630. Via Zoom appointment or face to face. North Shore Hospital

Sleep and medication clinics led by the Clinical Nurse Specialist:

- Waitakere Hospital alternate Thursdays 0830 - 1600. Via Zoom appointment or face to face

- North Shore Hospital alternate Mondays 0830 - 1200 and Thursday 1300 - 1600- as above

Flexible Pain Response workshop (currently on hold)

Online - weekly email with link to pre recorded video- for 8 weeks