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Taunaki & Te Puawaitanga (Child and Adolescent Mental Health) | Counties Manukau
Public Service, Psychiatry, Mental Health
Today
8:00 AM to 5:00 PM.
Description
Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.
Taunaki (meaning to cultivate and reinforce) and Te Puawaitanga (meaning "the seed has blossomed") are the two specialist mental health services for children and young people living in the Counties Manukau region. We provide a variety of specialised treatment options aimed at children, young people and their families/whaanau.
Taunaki and Te Puawaitanga (formerly known as Whirinaki) we know that every child and young person we see is part of a family/whaanau and community, with many significant adults in their lives. We work closely with the schools, community, church and extended family to provide the best support possible to young people and their whaanau.
For information on mental health services for people aged 18 and over visit Counties Manukau Health Adult Mental Health
Other services we work closely with include:
- Maternal Mental Health and Infant Mental Health teams
- Early Psychosis Intervention Team for young people 16-30 years.
Who Do We Help?
We help children, young people and their families/whaanau experiencing significant behavioural concerns, psychological concerns and emotional distress, when these concerns can no longer be managed by the services within their community. We support young people and families with significant concerns that require urgent help, and will assist potential service users to access treatment or support from other providers if needed.
Taunaki and Te Puawaitanga have been formed from the service formerly known as Whirinaki. These two teams work closely together to provide customised support for the diverse communities living in Counties Manukau.
Where Will You See Us?
We see children, young people and their families/whaanau in a variety of locations to best meet their needs. Young people may be chosen for a particular team depending on where they require support.
Our two main clinics are in the following locations:
- Te Puawaitanga are located at Whirinaki, 7 Springs Road, East Tāmaki
- Taunaki are located at Matariki, 492 Great South Road, Ōtāhuhu
We may also see service users at other clinics, schools, community venues and at home.
Staff
Who Are We?
At Taunaki and Te Puawaitanga provide support to young people aged 4-18 years and their families.
Our staff come from a wide variety of backgrounds, and include:
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Referral Expectations
We accept referrals for children, young people or young adults who:
- Are experiencing significant problems and emotional distress which cannot be managed within local community resources
- Live most of the week in Counties Manukau area, including staying at boarding school
- Are a New Zealand resident or are eligible for publicly funded healthcare
We receive referrals from a variety of health professionals and community services, please contact us to discuss any concerns.
Referral Process
- General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice
- Other Referrers: Contact the Triage Team at (09) 265 4000 if you would like to discuss the referral or ask any questions about our service
- Current or imminent care and protection concerns should be referred to Oranga Tamariki: Ministry for Vulnerable Children (previously Child Youth and Family services)
For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time.
If you need immediate help call 111.
Kotahi Ra
After your referral is accepted, a clinician will contact you to arrange an initial appointment called a Kotahi Ra. In this appointment (or appointments) we will talk to you and your whaanau about your concerns, develop shared goals and decide how we may help.
If English is your second language we can arrange an interpreter, please let us know before your first appointment. Maaori or Pacific Island cultural support is also available. You may also like to bring a support person to help in this meeting, such as your Kaumātua, Pastor or friend.
Fees and Charges Categorisation
Free
Fees and Charges Description
There is no charge for this service for New Zealand residents.
Hours
8:00 AM to 5:00 PM.
| Mon – Fri | 8:00 AM – 5:00 PM |
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If you need urgent help outside these hours please ring 0800 775 222
Services
When you use health services you are protected by a number of rights. These rights include (but are not limited to): Respect and privacy Confidentiality Fair treatment Acceptance of your beliefs and practices Dignity and independence Information to enable you to make choices about the treatment you receive To have your questions answered Choice about participation in teaching and research To have your complaints taken seriously These are explained in full in The Code of Health & Disability Services Consumers' Rights. If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to: Health & Disability Commissioner Telephone (09) 373 3556 or 0800 11 22 33 Privacy Commissioner Telephone (09) 302 8655 or 0800 80 39 09 Counties Manukau Health Complaints and Feedback Procedure At Taunaki & Te Puawaitanga we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed. Click here to submit your feedback online. Alternatively you can download and print the patient Feedback Form.
When you use health services you are protected by a number of rights. These rights include (but are not limited to): Respect and privacy Confidentiality Fair treatment Acceptance of your beliefs and practices Dignity and independence Information to enable you to make choices about the treatment you receive To have your questions answered Choice about participation in teaching and research To have your complaints taken seriously These are explained in full in The Code of Health & Disability Services Consumers' Rights. If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to: Health & Disability Commissioner Telephone (09) 373 3556 or 0800 11 22 33 Privacy Commissioner Telephone (09) 302 8655 or 0800 80 39 09 Counties Manukau Health Complaints and Feedback Procedure At Taunaki & Te Puawaitanga we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed. Click here to submit your feedback online. Alternatively you can download and print the patient Feedback Form.
When you use health services you are protected by a number of rights. These rights include (but are not limited to):
- Respect and privacy
- Confidentiality
- Fair treatment
- Acceptance of your beliefs and practices
- Dignity and independence
- Information to enable you to make choices about the treatment you receive
- To have your questions answered
- Choice about participation in teaching and research
- To have your complaints taken seriously
These are explained in full in The Code of Health & Disability Services Consumers' Rights.
If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:
Health & Disability Commissioner
Telephone (09) 373 3556 or 0800 11 22 33
Privacy Commissioner
Telephone (09) 302 8655 or 0800 80 39 09
Counties Manukau Health Complaints and Feedback Procedure
At Taunaki & Te Puawaitanga we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.
Click here to submit your feedback online.
Alternatively you can download and print the patient Feedback Form.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites: In Crisis? - Mental Health Foundation Suicide Prevention - Le Va If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines Lifeline - 0800 543 354 Youthline - 0800 376 633 Samaritans - 0800 726 666 If you feel you or someone else is at risk of harm call 111.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites: In Crisis? - Mental Health Foundation Suicide Prevention - Le Va If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines Lifeline - 0800 543 354 Youthline - 0800 376 633 Samaritans - 0800 726 666 If you feel you or someone else is at risk of harm call 111.
If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the following websites:
If you need to talk to someone free call or text 1737 any time for support from a trained counsellor, or call one of the following helplines
- Lifeline - 0800 543 354
- Youthline - 0800 376 633
- Samaritans - 0800 726 666
If you feel you or someone else is at risk of harm call 111.
Programmes
How Do We Help? We offer young people and their families supports tailored to their needs. Care plans may include: Individual Therapy Family Therapy Play Therapy Cognitive Behaviour Therapy (CBT) Therapeutic Storytelling Intervention Dialectical Behaviour Therapy Sensory Modulation Group Therapy Support for Families and Whaanau Medication Family/ Whaanau and other important people are welcome to participate in any appointments. Further Help If you or someone you know has concerns about mental health there are a number of services you can contact, including: Changing Minds Kidsline / Youthline Mental Health Foundation Supporting Families in Mental Illness For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time. If you need immediate help call 111.
How Do We Help? We offer young people and their families supports tailored to their needs. Care plans may include: Individual Therapy Family Therapy Play Therapy Cognitive Behaviour Therapy (CBT) Therapeutic Storytelling Intervention Dialectical Behaviour Therapy Sensory Modulation Group Therapy Support for Families and Whaanau Medication Family/ Whaanau and other important people are welcome to participate in any appointments. Further Help If you or someone you know has concerns about mental health there are a number of services you can contact, including: Changing Minds Kidsline / Youthline Mental Health Foundation Supporting Families in Mental Illness For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time. If you need immediate help call 111.
- Programme Areas
Mental health
- Programme Type
Peer / advocacy / group / family whānau support, Non-acute specialist mental health community services
- Regions
South Auckland, East Auckland
- Age Groups
Child / Tamariki, Youth / Rangatahi
- Referral Types
GP, DHB clinical services
Referral Process
We receive referrals from a variety of health professionals and community services, please contact us to discuss any concerns.
Description
How Do We Help?
We offer young people and their families supports tailored to their needs. Care plans may include:
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Family/ Whaanau and other important people are welcome to participate in any appointments.
Further Help
If you or someone you know has concerns about mental health there are a number of services you can contact, including:
For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time.
If you need immediate help call 111.
Document Downloads
- Whirinaki Service Brochure (PDF, 670.1 KB)
- Feedback Form (PDF, 1.3 MB)
Parking
Free parking available on-site.
Website
Contact Details
Matariki, Ōtāhuhu, Auckland
South Auckland
8:00 AM to 5:00 PM.
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Phone
(09) 270 9090
Email
Website
For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 270 9090 at any time. If you need immediate help call 111.
492 Great South Road
Otahuhu
Auckland 1062
Street Address
492 Great South Road
Ōtāhuhu
Auckland 1062
Postal Address
PO Box 22643
Ōtāhuhu
Auckland 1640
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This page was last updated at 7:23AM on September 26, 2024. This information is reviewed and edited by Taunaki & Te Puawaitanga (Child and Adolescent Mental Health) | Counties Manukau.